Shipping policy

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, which will include your tracking information.

Shipping Rates & Delivery Estimates

Free Shipping: We are proud to offer free standard shipping on all orders with a total value exceeding €89.
Calculated Shipping: For orders under €89, shipping charges for your order will be calculated and displayed at checkout.
Delivery Times: To bring you a highly curated selection of beauty products, we utilize international fulfillment. Standard delivery typically takes 7 to 14 business days depending on your location. Please note that all delivery times provided at checkout are estimates only and are not guaranteed.

International Shipping & Customs

We offer international shipping to most countries worldwide.
Customs and Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Beauty by G.H.P is not responsible for these charges if they are applied. Customers are strictly responsible for paying any applicable customs, duties, or import taxes.

Shipping Restrictions

Lost, Stolen, or Damaged Packages

If your package arrives damaged, or if it is lost in transit, please contact us at info@ghpgroup.eu within 7 days of the estimated delivery date so we can open an investigation with the carrier.
Title passes to you once we transfer products to the shipping carrier. However, for consumers located in the European Union, risk of loss remains with Beauty by G.H.P until you, or a designated third party, take physical possession of the goods. We are not liable for shipping delays caused by carriers, customs processing, or events beyond our reasonable control (such as severe weather or major supply chain disruptions).

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system.

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